Frequently Asked Questions

For bulk custom orders, the minimum is 12 units for most products. Mixed sizes are fine — the 12-unit minimum applies per design, not per size. Our Retail Collection of ready-made designs has no minimum — order a single piece. Need fewer than 12 of a custom design? Contact us and we'll see what we can do with DTG printing.

Pricing depends on the garment, the number of print colors, print locations, and quantity. Bulk discounts apply automatically:

• 12–23 units — save 10%
• 24–47 units — save 20%
• 48+ units — save 30%

Every order receives a written quote before any payment is collected — no surprises.

No setup fees on orders of 12 or more units. Screen setup for very small specialty runs may carry a fee, which will always be itemized on your quote before you approve it.

Yes — every order includes a digital proof showing your artwork placed on the garment. Production does not begin until you approve the proof, and you can request revisions.

Yes, two ways. Preset print packages (e.g. a tee with a 1-color front print, 12-piece minimum) can be purchased from the shop with secure card checkout powered by Stripe — after checkout we email you within 1 business day to collect your artwork, and you approve a digital proof before anything prints. The Retail Collection (our ready-made designs, no minimum) is also paid at checkout and goes straight to production — no artwork or proof step needed. Fully custom jobs (multiple print locations, Pantone matching, specialty garments) go through the quote flow instead.

Online checkout accepts all major credit and debit cards, Apple Pay, and Google Pay. For quoted custom jobs we also accept ACH transfer and checks for established business accounts — payment details are included with your written quote.

Turnaround is measured from proof approval, not from when you submit the request:

• Standard: ships in 3–5 business days
• Rush: ships in 48 hours (+25%)
• Super Rush: ships in 24 hours (+50%, subject to availability)

Large orders (250+ units), specialty garments, and multi-location prints may add time — your quote will include a committed ship date.

Bulk orders ship for a $12 flat rate, free over $300. Retail Collection items are printed on demand and shipped directly to you, with the rate calculated for your address at checkout. Local pickup in Orlando is free for bulk orders — just mention it in your order notes. (Retail Collection items ship from our fulfillment partner's facilities, so pickup isn't available for those.)

Yes. We're based in Orlando, FL and ship anywhere in the United States. We can also split a single order across multiple shipping addresses for an additional handling fee.

We accept PNG (300 DPI or higher at print size), SVG, and Adobe Illustrator (.AI) files. Vector files (SVG/AI) are preferred — they scale cleanly to any print size.

Often, yes. Simple logos can usually be redrawn as vectors. A free design consultation is included with every quote — send us what you have and we'll tell you exactly what's possible.

Yes — for screen printing we can match Pantone (PMS) colors. Include the Pantone codes in your order notes. DTG printing is CMYK-based, so colors are matched as closely as the process allows.

You do. We only print artwork that you own or are licensed to use, and we never reuse or resell customer designs. See our Terms of Service for details.

Every order is quality-checked before it ships. If we made a mistake — wrong garment, wrong color, print defect, or a print that doesn't match your approved proof — contact us within 7 days of delivery and we'll reprint the affected items or refund them. Your call.

Because each order is custom-made, we can't accept returns for reasons like ordering the wrong size or changing your mind. That's why we send a detailed proof and size chart before production. Defective or incorrect items are always covered — see above.

Our standard catalog includes Gildan, Bella+Canvas, Next Level, and Comfort Colors, with premium and performance options available. Have a specific blank in mind? Mention it in your quote request.